The GF 311 service is available by dialing 3-1-1 (701-746-4636 outside the city). Staff from the Public Information Office will answer calls Monday through Friday 8:00 am to 5:00 pm. Callers during other hours have the option to leave a voicemail and the call will be addressed the next business day.
|You can also report your concerns online. CLICK HERE
The goal of GF 311 is to improve customer service city-wide by:
- Providing an easy to remember phone number for all non-emergency city services.
- Providing 24/7 access to city information through a web portal that will allow citizens to submit requests for service, ask questions, and track status of their requests
- Improving accessibility of city services to all constituents via phone and internet
- Providing exceptional customer service to all residents, businesses and visitors
- Improving staff accountability in providing non-emergency services to constituents